Can you try uninstalling your Santander app and reinstalling it to see if you are able to log on? @ItsJustTamsin Hi Tamsin, thanks for getting in touch, we're sorry to hear of the issues you've experienced. We'd like to help. Santander insist it’s because of security checks & Transfer Wise are suggesting it’s because of a Xmas backlog ?? The phone team have been shocking. This started happening 18th Dec. Had no problems previously. In order to make a CHAPS payments you may need your administrator to add the CHAPS Services to your Role. Hi @BrittanyFerries, what's is happening with the embarking process on the ferry Portsmouth to Santander? ^PH, @santanderukhelp It was working for months. We’re investigating now and will update this page when it has been fixed. Can you try uninstalling the Santander app and reinstalling it to ensure you have the correct app? ^CM. The bank says the questions are … @roones13 Hi Ben, thanks for your tweet. Can you try uninstalling your Santander app and reinstalling it to see if you are able to access our live chat service? Both me and my mum can log into other banks without any problems, @santanderukhelp Is the server down today? It was the one thing that Santander were doing right until it closed down Hamilton, @Rosen89499722 Hi Rosen, thanks for your tweet. There is currently no access to the system via social media. But every innovation must directly benefit the bank’s […] Here's what has happened at Santander. Will be internal issue. @Mk011984 So many services have disappeared - weekend telephone service and now cash deposits at machines out of office hours? All UK banks and building societies now send and receive Faster Payments. @Rajnishah REthink required. It is absurd. @rygantrans72 Hi, thanks for your tweet. We'd like to help. ^EH, @jsli92 Hi, thanks for your tweet. We’ll be checking Faster Payments, standing orders and CHAPS. Calls may be recorded or monitored. I await my card . @santanderukhelp Hi, I can't log in to my Santander online account. @santanderukhelp Thanks for the reply. W aren't aware of any issues at the moment. It was an account I've been sending to monthly for a few years now, but it seems that there was a bit of a delay in processing to Santander. Not a big deal as all newspapers belong to USA. @srsacuk Twitter #Santander @santanderukhelp, @AlanWes47634469 Hi @BrittanyFerries, what's is happening with the embarking process on the ferry Portsmouth to Santander? But, the Santander bank website facility has been upgraded and now only supports the new Faster Payment method. I am surprised you are not aware of any issues with OTP as I have made previous complaints to Santander about the problems I have had with OTP . Najmin, @santanderukhelp Hi. Thx. www.santander.co.uk. ^CM. We'll be able to register a complaint on your behalf by emailing twitter@santander.co.uk. @santanderukhelp Hi. @david_hembrow Hey David, this issue is easily fixed. Faster Payments transactions will arrive within 2 hours instead of the current three working days using the existing BACS system. Can you try uninstalling your Santander app and reinstalling it to see if you are able to log on? @santanderukhelp Hi, I don't seem to receive any sms from Santander to my mobile phone, so I'm not able to log on nor make any tranfers, how can I solve this issue? @santanderukhelp Hello, I tried to purchase some premium bonds on the internet but was unsuccessful because Santander asked for my mobile phone details. Please call on 0343 222 6666. The phone team have been shocking. Can you confirm whether the Santander branch is currently and what type of transaction you attempted? So issue is between Santander and HMRC. 500 miles to Lloret de Mar. Thanks. You'll need to clear the cache and cookies on your browser in relation to Santander and then log on again. Registered Number 2294747. @santanderukhelp My WiFi allows access to other banking apps. Anybody been having problems with their Santander business app crashing on iOS / iPhone? ^CM, @ItsJustTamsin Hi Tamsin, thanks for getting in touch, we're sorry to hear of the issues you've experienced. Do you have a bug bounty scheme? International transfers, credit cards and BACS payments. I switched to Edge and logged straight in. @jsli92 Hi, thanks for your tweet. Data security. @PaulMer53 Sail to Santander and drive down. We aren't aware of any issues at the moment. Contact the person or organisation you are trying to pay using verified details (such as a phone number on an official website) to be safe. I haven't been able to log into Santander all day, anyone else having problems? @santanderukhelp Hi, are there currently issues accessing accounts? At Santander our faster payment scheme limit is £250,000 per faster payment The beneficiary account is not able to receive faster payments. BUT THE WEBSITE IS DOWN. @ktownniko @TSB And over here I'm a Santander guy. @cc0u8084 However today I tried and it said that my card was declined. @santanderukhelp Take time and stress away from paying your monthly bills with help from Santander Bank. Can you try uninstalling your Santander app and reinstalling it then try to log on again to your online banking? Thanks. Still not showing and was sent over half hour ago. @MonkdWallidHonk They are saying it’s Santander. Read More. This never used to be the case so why are you now blocking it? I request an update and compensation to be paid to my Santander acc. Sometimes they have unintended consequences. NOT 3 days! @santanderukhelp Does that work 'out of hours'? Happy Germany? ? Telephone 0800 389 7000. Recent changes in the banking sector for example are leading to confusion among customers. Telephone banking is not working x 1st sign of trouble. Sadly, Santander hasn't being playing ball. Jagga, @wolfrockholiday @turracoo1 @santanderukhelp Hello, I tried to purchase some premium bonds on the internet but was unsuccessful because Santander asked for my mobile phone details. Still not showing and was sent over half hour ago. @david_hembrow Hey David, this issue is easily fixed. Why doesn’t Santander offer a 24hr helpline for when things don’t work. @santanderukhelp Hi there, I live in Japan and have occasionally been using my Santander debit card to withdraw cash from certain atms without any problems. @AntonioLulic Hi Antonio, I'm sorry for the late response and the issues you have using Santander Cycles. ^PH, @santanderukhelp Thanks. We're sorry to hear of the issues you've experienced attempting an ATM transaction. Ripple and Banco Santander launched the One Pay FX app in 2018 and seen a significant change in customer behavior. @TrueLayerStatus are you aware of any issues affecting Santander? I’ve only been with Santander a month but by the sounds of it, it wasn’t worth the switch! ^CM. ^PH. I’ve only been with Santander a month but by the sounds of it, it wasn’t worth the switch! W aren't aware of any issues at the moment. website @santanderukhelp 6th time trying to authenticate it and it’s still not working! Still no access to online banking, seems to be a major issue for many people. Do you have a bug bounty scheme? Telephone 0800 389 7000. My debit card details stored on the app are correct, but the credit card details are wrong and no one seems to know how to update the app with my correct card details. Anyone else having a problem with clicking links and being told it’s a “bad request” and then getting chucked out? @MAguirreFlores @santanderukhelp Hi Santander help, I think I have figured out what is happening here after a bit of trial and error. We aren't aware of any issues at the moment. @steepstuff Hi there, we're sorry that you're facing so many issues with the service you've experienced and uploading documents. @gush22172700 RT @damps0: Has anyone else had issues loading their #Santander visa debit card to the #fitbit #ionic wallet for #fitbitpay? We aren't aware of any issues with this at the moment. All fine now - sorry for any alarm! @ShadArzani @ShadArzani I'm sorry you weren't able to make the payment using your Santander cards. @santanderukhelp Is there a known problem linked to the weekend maintenance upgrade? @santanderukhelp Laura in Exmouth branch has been very attentive but couldn’t sort it. Page last updated by @Debbieline5 In fairness I haven't had an issue with Santander except a dispute a year ago, it was dropped after FOS involvement. You'll need to clear the cache and cookies on your browser in relation to Santander and then log on again. ^EH, @santanderukhelp @rygantrans72 Hi, thanks for your tweet. #Santanderdown @santanderukhelp. @MarkSandler Since the launch of its innovation fund, InnoVentures, in 2014, Santander has invested heavily in a range of digital technologies. @pixta717 @santanderukhelp Is Santander in trouble? @micosmiling In fairness I haven't had an issue with Santander except a dispute a year ago, it was dropped after FOS involvement. @adele_aw Hi Adele, thanks for confirming this. Sorry for the delay in getting back to you. @Anniegig ^PH. We aren't aware of any issues at the moment. My debit card details stored on the app are correct, but the credit card details are wrong and no one seems to know how to update the app with my correct card details. I checked details twice, used two different browsers and two different Santander debit cards but got the same error. Safari does not create this problem fortunately otherwise I could not use internet banking. @marctbarber Hi Marc, thanks for your tweet. ^CM, @AlisonWlearning Hello Alison, unfortunately, one of our ships, Cap Finistère, experienced a technical issue which meant one rotation of sailings (Portsmouth-Santander-Portsmouth) over the weekend had to be cancelled. ^PH, @kimmieminny Hi Sheron, we're sorry to hear of the issues you've experienced. Quinn says the Payments Council has written to all banks and building societies recommending that they implement faster payments at a minimum £1,000 level. Thank you for the swift response. Goal: To create innovative financial services that directly benefit customers and help people and companies prosper. @santanderukhelp It does! I can get mobile messages from from anyone else except from Santander. @Stevemytwitacc Hi Steve, thanks for your tweet. @hairychuffpunch ^PH, @santanderukhelp Hi I am currently in Spain at the moment, I have to pay my ground rent for my mobile home,so I have been trying to do a transfer from my Santander bank account to my Spanish bank account, I am having some problems with trying to do this I have been trying for at least an hour, @marctbarber Hi Marc, thanks for your tweet. @HMRCcustomers @jeezbegeezman Why doesn’t Santander offer a 24hr helpline for when things don’t work. @KeithHe80398585 Najmin, @ShadArzani It works by linking your mobile number to your bank account. I pay some bills by direct transfer faster payments. @santanderukhelp Issue still not resolved as currently cannot get into Santander online! A quick 5 second transfer is now taking 3/4 working days for balance to clear. It is absurd. @santanderukhelp Hi - I'm not able to log into Santander Business Banking online. Thank you for the swift response. ^PH. @bugpowderdust1 @andyhersh Hi Andy, thanks for your tweet. Just want others to know the poor service from Santander, Secret #intelligence services(#MI6 #SiS) in breach of the 1942 secrets of information act: @santanderukhelp My WiFi allows access to other banking apps. 500 miles to Lloret de Mar. RT @business: Santander agreed to buy highly specialized technology assets from Wirecard, the failed German payment processor that’s windin…. I have been denied access to all of my accounts for the last 6 days with no explanation despite multiple calls and promises of a call back. We aren't aware of any issues at the moment. Can you try uninstalling the Santander app and reinstalling it to see if you can access it? We aren't aware of any issues at the moment. Lloyds Banking Group's Faster Payments services have gone down today, affecting customers of Halifax, Bank of Scotland and Lloyds Bank. Our Financial Services Register number is 106054. @CoolhandSian @jgwilson42 Any ideas? If you email twitter@santander.co.uk with the issues you've experienced. @_TeaClub_ This is one of our standard procedures when we encounter any problems with our Faster Payments connection, as we want to avoid continually sending repeat requests to the Gateway until we’re confident there are no risks. @santanderukhelp Please read my messages. I checked details twice, used two different browsers and two different Santander debit cards but got the same error. Yes, I have however the issue exists with other apps too. Can you try uninstalling the Santander app and reinstalling it to ensure you have the correct app? To see the latest opening hours and any other relevant information relating to your local branch, check out our branch locator. Thanks, @Copiousnote Hi, thanks for getting in touch. 1/2, @Stevemytwitacc Hi Steve, thanks for your tweet. @brilliant_tours @santanderukhelp Hi. Just my like that, drive 2 hours to get me new car, wait around for about two hours while it’s all getting sorted, get accepted for the finance, just to get told at the very end Santander r having system issues today and I’ll have to come back Tuesday hahahahahaha class, @NipNapShite Is the Santander online banking down? @santanderukhelp Hi Santander help, I think I have figured out what is happening here after a bit of trial and error. Registered Number 2294747. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. My account has also had a block put on it so I can’t use my card! ^CM, @ChadIssac_ Will be internal issue. I request an update and compensation to be paid to my Santander acc. Alternatively, you can try another browser. @santanderukhelp I can log on to our Santander account online,when I go to the replacement card section it sends a code to my mobile. If this payment was due to enter your Santander account and it has not arrived yet, have you checked with the sending back that the payment left with no issues? We aren't aware of any issues at the moment. Really not happy. A couple had problems with payments relating to a house move ... who successfully sent it to the solicitor via her own Santander account using Faster Payments. Santander insist it’s because of security checks & Transfer Wise are suggesting it’s because of a Xmas backlog ?? @santanderukhelp Hello. @GDeng10 @santanderukhelp I am trying to upload documents for the bbl but is not working. ui/Cheat69 said: . @saloulou Hi Sarah, thanks for your tweet. Santander if I want to use the app I would, but mortgage information on there is crap! Santander direct bank feeds are free to set up and use. RT @business: Santander agreed to buy highly specialized technology assets from Wirecard, the failed German payment processor that’s windin…, @ZimriRosas @eatlikeagirl Santander do a decent business banking account, reasonable website access and no issues with international payments in my experience. ^CM, @santanderukhelp If you’re having problems with any of our services you’ll be able to see below if we know of any issues.When our services are running normally there could be isolated issues, for example a cash machine not working or a minor disruption to Online Banking in the early hours of Sunday morning when we often carry out maintenance. Getting '400 Bad Request' errors. ACH Payments and Wire Transfers Savvy cash flow management can make all the difference to your bottom line. Never had a problem with online banking either M. @Thedailygrail We'd like to help. I am surprised you are not aware of any issues with OTP as I have made previous complaints to Santander about the problems I have had with OTP . Would love to report the issue. Seems like a big disconnect somewhere. Santander and Ripple Bring Faster, Cheaper Cross-Border Payments to Millions of Retail and Commercial Customers. Santander UK plc. France seems will be fired with riots. @santanderuk I have been a customer of Santander for 25 years but today I am absolutely appalled at their terrible "customer service". Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Can you please email us the document at twitter@santander.co.uk and we can then provide further assistance. We will advise here once further information is available. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. If a company doesn’t except online bill pay, we’ll mail a check to them for you. @santanderuk terrible customer service. Whilst the vast majority of payments are made without issue, in rare cases problems can arise if the wrong information (e.g. I have transferred money to my Santander ac and this normally shows straight away. It was an account I've been sending to monthly for a few years now, but it seems that there was a bit of a delay in processing to Santander. @santanderukhelp @santanderuk why can't I use special characters on the new keyboard on santander app to log in! @DuncanRatley Can you try uninstalling your Santander app and reinstalling it to see if you are able to authorise this log on? ^PH, @chrisatsaydo Anyone else having a problem with clicking links and being told it’s a “bad request” and then getting chucked out? The safety of our customers and our staff is our priority, as a result we have made the difficult decision to temporarily close some branches. Via There is a bug in your programming. Getting '400 Bad Request' errors. @santanderuk I have been a customer of Santander for 25 years but today I am absolutely appalled at their terrible "customer service". That's the issue, I think you have the right number but WRONG COUNTRY CODE. @santanderuk terrible customer service. ^CM, @steepstuff Hi there, we're sorry that you're facing so many issues with the service you've experienced and uploading documents. #Santanderdown @santanderukhelp. @astweetedbyRP Any ideas please ? Please help us to protect our services for those of our customers who are most in need. We'll be able to get his escalated. I was logged out of my business acc & now can’t log back in & can’t find out what the problem is. We aren't aware of any issues at the moment. @FedericoPeress2 @Debswoods89 We'll be able to chase this up for you, please email twitter@santander.co.uk and we'll be in touch. The standard Santander website is fine, the server time out occurs when going to the logging on screen. @santanderukhelp so a call to lodge a formal complaint with Santander complaints leaves me with a 30 min phone call, passed around the houses, in tears and still no formal complaint started.... shocking and heartless customer service! We aren't aware of any issues at the moment. Santander believes it is the only bank to ask customers these specific questions each time they make a payment. @santanderukhelp I have transfered money into another account using the app but it has not showed in that account and have also transfered money into my own account from own tsb account and that has not showed on my santander account either are yous having issues at the moment ? Money DB classic, Money DB Neon, Yolt, Emma - all use open banking and none work. I've just logged into Santander but when I try to view the details on one of my bank accounts I get a "Bad Request" error. So there are no sort codes or account numbers to remember, and because it’s already within your own banking app, it’s the safe and easy way to pay back friends. @d8_bfc Hi Daniel, thanks for your tweet. Hi UK followers are any of you on three mobile & having any problems with the Santander mobile business banking app crashing or is it just us? #whistleblowers #spying #havering, @scottislemon Have you tried using a different browser? It was working for months. I've just logged into Santander but when I try to view the details on one of my bank accounts I get a "Bad Request" error. Can you try uninstalling your Santander app and reinstalling it to see if you can log on? @JoyceWilliams_ So issue is between Santander and HMRC. REthink required. Not a big deal as all newspapers belong to USA. - #MI6 choreographed Santander Thx. Can your wife try uninstalling her Santander app and reinstalling it to see if she can get past this screen? We aren't aware of any issues with this at the moment. anyone else having issues with Santander or is it isolated! It might of caused the problem. Customers told us that the international payments process could be better so we partnered with Ripple to explore how blockchain could make transactions faster, cheaper and more transparent.” International payments are just one of a large range of services that Santander offers to its 146 million retail and commercial customers around the world. I have been promised and assured my issue will be resolved by 9pm today, promised a phone call 3 times in the last 36 hours and have heard nothing. Hello. We aren't aware of any issues at the moment. The app may have updated. I have an ongoing problem with the Santander app. @PaulMer53 Sail to Santander and drive down. Can you try uninstalling your Santander app and reinstalling it to see if you are able to access your app to authenticate this log on attempt? ^PM. Sorry for the delay in getting back to you. © Ookla, LLC. ^CM, @TrueLayerStatus are you aware of any issues affecting Santander? Santander and the flame logo are registered trademarks. Are you having issues with santander banking app today? The payment import facility allows you to upload a file of payment instructions in to the Santander Connect service direct from your own systems which has a number of benefits associated e.g. @JoSims10741253 Clients can access their Santander accounts through online banking and mobile banking apps. @lionormandy Hi, thanks for your tweet. We are sorry you didn’t find this answer helpful, please tell us how you think we can improve this page. This started happening 18th Dec. Had no problems previously. If you email twitter@santander.co.uk with the issues you've experienced. ^CM. I have an ongoing problem with the Santander app. We aren't aware of any issues at the moment. I've been unable to log into my account since 11.30 on 17/12/2020 and need to make urgent payments. Can you try uninstalling your Santander app and reinstalling it to see if you can log on? @PaulWestcott12 There is a HSBC and Nationwide close by you are better of banking with them, at the very least their banks are more secure this s##tshow @santanderukhelp Hello, the problem is I am not a santander banking customer any more, just an ATM customer, how can I contact you without ability to log in or speak to the customer department. Registered in England and Wales. What are Faster Payments? @EmilyLMcill I no longer have a mobile phone, so is there some other way you can allow future transactions to go through. If you email twitter@santander.co.uk with the issues you've experienced. Is the server down today? ^CM. I hadn't been using Santander recently, but today I tried to log in and a screen said it has sent a passcode - but to a broken mobile phone that I have been repeatedly trying to persuade Santander to remove from my account for about 9 years! ^CM. Thanks. @Santander Sorry, but this delay has been totally unacceptable. We are ok with the app on BT Wi-fi at home it’s just on mobile data on three ? @HalifaxBank Hey Pauline, thanks for reaching out. Thank you for reporting the issue to us. @virginmedia No other websites are having any issues. We should have departed by now but instead are queuing for over two hours now and nothing seems to move. Was declined 07:00-20:00 Mon-Fri, 09:00-19:00 weekends for further assistance they ' done... Can then provide further assistance doesn ’ t find this answer helpful, please email us the document at @... You may need your administrator to add the CHAPS services to your online banking is available logging on.... 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