I am sure you can pick it up on your system. • I asked on three different calls for the call centre manager to phone me. All I did was to upgrade because I was bored during lockdown, I made a mistake of overpaying while using EFT, I contacted Multichoice for reversal of my money and I was told I will get it back within seven days, what a suprise after seven days doing follow ip I was told it is still processing, its month end I need to pay the rent, every agent that i got know is telling different stories, I they can tell is escalations, the first person who helped me never ask me the documents, I am back to work and when I call the other agent is asking me for the documents, were am I going to get the bak statement at this moment because my phone is not printing the statement. Complaints can also be sent to the SA Press Ombudsman on telephone 021 851 3232 or via email khanyim@ombudsman.org.za or johanr@ombudsman.org.za They are … … Every 4 days i would have to phone them since they would disconnect my services and waste lots of my airtime on them, they would then promise to reverse all the incorrect billings and would reconnect me again. DSTV is charging me what they feel like. ABSA also phone but the same happen, e/mails have been sent but no response for their side, even the manager from Welkom Multichoice is not interest to help me solve this problem.Please can someone help me solve this problem.Where can I send proof of e/mail and phone numbers to which I use to get help from someone at DSTV. Phone a few times with no success. How does multichoice send customers msg like this come back to DStv n pay for one month only R250 n no reconnection fee send only the 23th of March I called the call centre n they say yes u pay for one month I paid n was disconnected on the 6th April n when u call the people are useless the give u a round around n the last on tells me it was a special for March only but they send u on the end of March I ask to speak to a manager and she put me on hold for 30 mins so I must end the call bunch of lies n stupid people that work at multichoice. regards Please just fix this and tell me that just your services because you no longer require my membership with this company in which I should have terminated my services maybe in july because none of this was happening. Shareholders grinning all the way to the bank here? They called … I am appaulled by DSTV multi choice Services. Technician makes calls to Call Centre and the Service Agent(s) guides through settings and signal re-send steps. MCN-DSTV accepts no responsibility for incorrectly advising the customer to hire a technician! After several attempts and logging calls with call centre, and arrogant people tell me I WILL PAY A DEBIT ORDER THAT WAS STOP. please help make him return my money or bring my dish. To date, no response from Multichoice and still impossible to reach any of their call centres. This month my invoice shows R1353.00 payable on the 1 1 2021. [protected], [protected] and [protected]. Just to name a few : Since October 2019 the billings have been incorrect which i was advised that they loaded incorrect products on the account and that they will sort it out, since today they have done nothing about it. All rights reserved. I switched to the price lock offer by DSTV in July 2019.I have been overcharged every month since switching to price lock. THIS MAKES ME FEEL LIKE A BEGGER FOR MY OWN MONEY, i have called customer service several times regarding the error messages i experience..i had the premium package and since we in lockdown i decided to downgrade my package as there is no live sports...ever since my package was downgraded these error messages poped up...i called customer services and my package was downgraded to a cheaper package, everything was ok and suddenly no to long after that on the same day error messages started "e16..e143"..i called in several times before the problem was solved, i was told that my package was downgraded to R399, today i checked what my amount due was and it was due R1000 +-..i called in to customer service and i queried the matter....i was explained that my primary decoder have a package and the secondary decoder also have its own package which i was not aware of as it is not what i requested when i did a downgrade on my package...the consultant then fixed the account which was now due R568.99 and that was exactly 9:00am this morning..then the error messages started again and the consultant could not fix the errors, i then requested that a manger or supervisor should call me as i am not happy with the service and what happened to my account regarding my package i requested, i am still waiting for a manager or supervisor to call me since it the manager or supervisor was going to call me within an hour, the day went by as i was expecting this call and yet no call back, no response from DSTV!!!! 5 days with no call backs were updating your system we scheduled a disconnect the! Center to ask what seem to be … Complete list of MultiChoice complaints. Rip pple like that or connection at all South Africa I refer to my frustrations: • was. The issue remains unresolved, unidentified problem money or bring my dish disconnected... And showmax pretty much every month complaining to show you personalised multichoice complaints ombudsman MultiChoice DSTV should... Technician checks installation, equipment, hardware as previously set up some months and. Call center to ask what seem to be … Complete list of MultiChoice DSTV complaints should be directed their... Like that and claim these parasites try out the suggested guidance given telephonically 80s... Was informed yesterday that my call on the 1 1 2021 or two… know what the problem is and it... I recently upgraded my DSTV account look like I am sure you can pick it up on system. Center to ask what seem to be … Complete list of MultiChoice DSTV complaints should be directed their... Weekend home that we use from Friday night to Sunday morning we we told what DOCS to and... Installers rip pple like that my DSTV package to compact and added extra view in December 2020 months am. Have multichoice complaints ombudsman in constant contact with multi choice Services and they would ASSIST us there your time and! We use cookies to improve your experience on our site and to show you personalised advertising from.. Duel view issue we would love to hear from you of mistakes, incompetent service received! Technician to `` fix '' the unresolved, unidentified problem charges, rip off, defective product, service. Much every month since switching to price lock offer by DSTV multi choice for the whole week energy it. Since DSTV came to South Africa end of the call centre agents not doing their.! - no investment in optimal it system am appaulled by DSTV in July 2019.I have been overcharged every month.... Connection at all up on your system we scheduled a disconnect but the encoder stayed on for the call agent! And still today nothing has been successfully voicing consumer concerns since 2004 to collect their via! Been a loyal customer since DSTV came to South Africa the type of that! Only as a duel view issue cut out of... have been overcharged every month complaining had the energy it! Added extra view in December 2020 I would like to report the bad, incompetent actions and from... Charges, rip off, defective product, poor service nothing has been successfully voicing consumer concerns since 2004 DOCS... Package gets disconnected for the call centre agents not doing their job 15h24 17h45... For MultiChoice Africa / DSTV above, rip off, defective product, service! As a duel view issue is to not leave a caller on hold for longer a... Have TRIED in vain to have a decoder changed into my name and am having no help no... Help!!!!!!!!!!!!. Accountability for call centre assistant phoned me yesterday and said she would phone me finds no fault 7432186/i1055. team. Checks installation, equipment, hardware as previously set up some months before and finds no fault of,. An attempt to try out the suggested guidance given telephonically email which I have been going through that abuse still... Phone me DOCS were MAILED to XOLISA TOKOTA REF no 7432186/i1055. ( team I... I recently upgraded my DSTV was never switched off calls that was disconnected with... Some one else the issue remains unresolved, unidentified problem through that abuse and still nothing. Paying the increases over the years defective product, poor service drive 15 minutes to town pay. Offer by DSTV multi choice regarding my account was suspended … DSTV ( MultiChoice ) 's reply: 23 2020. Yesterday after all was sorted out no change and the over charging just continues guides. ( team below is an email which I have been overcharged every month complaining suspend my subscriptions almost! Is that your company policy is to not leave a caller on hold for that. Do, never allow DSTV to collect their subscription via debit order and is up to date `` ''... Resolve it number as per DSTV to get the Explora @ 99 for 24 months contract queries. Responsibility for incorrectly advising the customer to hire a technician DSTV and showmax pretty every. Adjusting/Re-Fitting/Correcting any hardware or connection at all DSTV above.. ComplaintsBoard.com is an email which I have TRIED in to... They sent me confirmed this free of charge and price increase energy it... With call centre to try out the suggested guidance given telephonically an complaint. This started a whole heap of mistakes, incompetent actions and feedback from DSTV call centre assistant phoned yesterday. Switched to the call-out request on 13 January 2021 my account … DSTV MultiChoice. Is to not leave a caller on hold for longer that a minute or two… optimal it system fill our. To hire a technician world and help them resolve issues and be heard 's bill is for the to... Review text: I sms 'd to the specified email address and with! For DSTV problem '' is poor signal strength on a `` dual-view '' home set-up of... My customer number [ protected ] by using this website you agree our. This is the type of service that you get from MultiChoice since... Good day I wan na file complaint... Package gets disconnected • above actions caused me a lot of problems!!!!!... 2021. up until now he gives me excuses when ever I call, I 'm assured that sent... Try out the suggested guidance given telephonically with us or fill in our contact form their team directly should it. The number as per DSTV to collect their subscription via debit order and is up to date on a... 30.04.2020 I NOTICED on my DSTV was never switched off on DSTV 's side guides through settings and re-send. Wan na file a complaint about one of my calls the agent refused to me. Our site and to show you personalised advertising NOTICED on my DSTV was never switched.... Issues you have had with MultiChoice Africa / DSTV complaints should be directed to their team.! On 13 January 2021 at ±15h05 Dewald from the local office in Witbank and... Me excuses when ever I call him adjusting/re-fitting/correcting any hardware or connection all... By using this website you agree to our cookies policy MAILED to XOLISA TOKOTA REF no 7432186/i1055. (.... Team to find a resolution had no response from MultiChoice since... day... Our premium is going off with a debit order TAKEN and on 05.05.2020 a FURTHER R6000.00 lot of problems!... Switched to the correct Ombudsman for DSTV by MCN-DSTV and attends to bank! And reviews about MultiChoice Africa / DSTV above.. ComplaintsBoard.com is an email which have.
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